Terms & Conditions of Sale

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Polly Lane Cupcakery Tamworth (“we/us”) makes this website (“Polly Lane Cupcakery Website”) available to you and on which we supply and deliver cupcakes and other associated products (“the Services”). You can access our Services via Polly Lane Cupcakery Website, email or by telephone.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.


 

Pricing

Our cupcakes with a basic buttercream swirl and sprinkles start at £1.25 per cupcake. We offer a bespoke service, therefore each order is designed with your occasion in mind. Celebration Cakes and Wedding Cakes that require more intricate design are priced on an individual basis and we will provide you with a quote once consultation has taken place.

Delivery

So that you are not disappointed, we would like you to give us as much notice as possible for us to process your order. Ideally, we would like 48 hours notice and orders for over 50 cupcakes, we would like at least 5 days notice, delivery will depend on the design requirments of each order. We will try our best to fulfil short notice orders - please do not hesitate to contact us. Once your order is confirmed we will be able to provide a specific delivery date.

Wedding Cupcake Orders

Please contact us either by email or telephone to arrange a free consultation to discuss placing an order for your Wedding. Colour scheme, design and flavours will be tailored specifically to your special day. A personalised quote will be put together; price, payment and delivery will be calculated on an individual basis. Stand hire is also available upon request.

Prices

You agree to pay Polly Lane Cupcakery the price as quoted on your agreed Order Form. All of our prices exclude VAT. We will inform you if we become VAT eligible.

Bookings and Deposits - Occasion Cakes and Cupcakes

Please contact us either by email or telephone to arrange a free consultation to discuss placing an order for your Wedding. Colour scheme, design and flavours will be tailored specifically to your special day. A personalised quote will be put together; price, payment and delivery will be calculated on an individual basis. Stand hire is also available upon request.

Bookings and Deposits - Wedding Cake and Cupcake Orders

Wedding Orders require a non-refundable 50% deposit within 2 weeks of booking. Full Balance is due 4 weeks prior to the cake delivery date as specified on your order form. On your initial Invoice, the date of the full balance will be included and a reminder of the final amount will be emailed to you no less than 7 days before payment is due. Failure to make payment of the remaining balance may result in your order being cancelled and your date being made available to someone else.

Payment methods accepted are PayPal or bank transfer. Once payment has been received an email confirmation receipt will be sent to you.

Late or Non-Payments

Late or Non-Payments could result in loss of your booking date. In the event of a Late or Non-Payment, the order will not proceed until alternative funding has been agreed and payment made in full. In these circumstances, subsequent completion of the order on the required date will not be guaranteed and becomes Subject to Availability.

Cancellations

Occasion Cakes and Cupcakes: 48 hours notice. Any less than this, the total cost will be retained.
Wedding Cakes and Cupcakes: 4 weeks or more: 50% of the total cost will be retained. Less than 4 weeks: 100% of the total cost will be retained.

Change of Wedding Date

If, for any reason you wist to re-arrange the date of your wedding, we will try our best to accomodate these changes without any additional charges provided sufficient notice is given and that we are able to provide a cake for the re-arranged wedding date. However, if we are fully booked on your new wedding date and cannot provide the wedding cake, it will not be possible to refund your deposit. If you cancel your wedding cake order with us after requesting a change of date, no refunds will be made to you (the client) under any circumstances.

Delivery

Delivery is free within a 10 mile radius, beyond this, a delivery charge will be levied at the rate of 40p per mile. We will deliver at the time and to the address agreed with the customer on the invoice. If we cannot deliver because there is no one to receive the product or the address provided is wrong, the product will return to our premises and will be held for a maximum time of 24 hours.

Delivery/Setting up of Your Cake At Venues

Cakes should be inspected on receipt to ensure that they were not damaged in transit, as you (or any third party taking delivery e.g. hotel/Wedding Planner etc.) shall be solely reponsible for any damage to any products whic occurs (i) after delivery of your product and/or (ii) as a result of failure to follow any instructions we may give in respect of storage or setting up or of further transportation of the cake.

Stand Hire

We have a Cupcake Tower Stand available to hire with the payment of a £30.00 deposit. This deposit will be held until the stand is returned to us within 48 hours of the event. Any damages to the Stand will be deducted from the deposit. In the event that damages are excessive, or a loss has occured then the deposit will be retained.

Ingredients and Allergies

We use only free range eggs and quality ingredients to guarantee that our cakes taste as good as they look. Any special request such as 'no nuts' will be met wherever possible. However, whilst your chosen cake will not be made with nuts or a nut product, no absolute nut free guarantee can be given, as some ingredients are not guaranteed nut free by the manufacturers.